You have the right to cancel your order at any time, up to 7 working days from the day you receive it. You must notify us of your intention to cancel in writing by email to quoting your order number.

Any delivery costs are only refundable on items returned which are faulty. If you have changed your mind, delivery costs are unfortunately non-refundable.

You must take good care of the items while they’re in your possession; they must be returned to us in a re-sellable condition. You as the customer would be responsible for return shipping costs. We would advise using a tracked/insured shipping service.

We are unable to offer refunds on any e-cigarettes which have been opened/used due to hygiene reasons. We are unable to offer refunds on E-Liquids as they are perishable goods with ‘use-by’ dates.